Windows 11 Community

Muhammed Cetin
Muhammed Cetin

Posted on • Updated on

✔Fix: "What needs your attention" Error When Upgrading to Windows 11

In this tutorial, I'll show you how to fix the "What needs your attention" error when upgrading to Windows 11. After following all steps in this tutorial carefully, you'll be able to upgrade your current Windows to Windows 11 like me 👍

What needs your attention


Brief Introduction

There are 2 different solutions in this tutorial. Thus, it might seem too long to you. Don't worry! Most users could solve their errors by just following the first method. I think you'll be able to fix yours thanks to it. So you probably won't need to read the rest of the content. 😉


Symptoms

When upgrade installation is at 35 percent or 85 percent, an error with a blank page and the description below occurs like. You can see the full error window above.

The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps.
Enter fullscreen mode Exit fullscreen mode

Windows 11 Installation Stuck at 35%.

Windows 11 Installation Stuck at 85%.

The fixing method for all the errors I have shown above is the same: to follow the solution steps in this tutorial.


Causes

The causes of this error might be incompatible devices, drivers, games, programs, or waste files that need to be deleted when programs are uninstalling.

Normally, Windows 11 Update tool needs to list all these causes in this error window, but it doesn't do that.🤣

Don't worry! Fortunately, I'm here. 😊

When upgrading my Windows 10 to Windows 11 Insider Preview, I've encountered the same error, too. By following the solution steps I've shared here, I've been able to solve this error. So, I promise you will solve your error. 🤞


Known Incompatible Programs and Devices

Here I will share all known programs and devices that are incompatible with Windows 11. Please share your program with us using the discussion form below to contribute to the development of this list. I've added the first program by my experience 😊

Programs

  • TeamViewer
  • VirtualBox
  • VMware Player
  • LDPlayer
  • dnplayerext2 (A folder coming up with LDPlayer, but not deleted with it)
  • BlueStacks
  • NOX Player
  • LinuxLive USB creator
  • UxStyle

Solution

Before starting, disconnect any non-essential external hardware like Bluetooth receivers of Mouse and Keyboards, external hard drives, printers, scanners, etc. connected to your computer.

Then, if you have one of the programs, such as VirtualBox, VMware Player, BlueStacks, LDPlayer, Nox Player, or TeamViewer, listed under the Known Incompatible Programs and Devices title, uninstall them.

Now, try to install again by clicking the Refresh button on Windows 11 Update window.

If the error persists, you need to manually find the incompatible programs and files with Windows 11 in your current Windows.

I'll provide you 2 different methods to fix the error. Actually, they both do the same thing; however, according to our users' feedback, the most common problematic file is virtualbox.exe; we'll focus on this file first. Even if you don't have VirtualBox on your PC, most emulators like LDPlayer or different kinds of programs might use this file in the background.

Firstly, search for virtualbox.exe on your computer. If you could find it, you could determine the program name based on the parent directory. Then, uninstall the program and try to continue Windows 11 installation again.


METHOD 1: Removing Virtualbox.exe

  1. Open This PC via File Explorer, type virtualbox.exe in the search box, then Enter to start searching. It might take five to ten minutes. Wait.
    Searching fo virtualbox.exe

  2. You might see some .png icons containing virtualbox.exe in their names. We're not interested in them. Just focus on the .exe file that I've marked in the image. I've also underlined the parent directory (dnplayerext2) of VirtualBox.exe with two red lines.
    Open VirtualBox.exe Location

  3. Right-click on VirtualBox.exe, then click Open file location.
    Open VirtualBox.exe location

  4. You'll see the original VirtualBox.exe in the first mark. The second mark shows the parent directory of it. Click the up arrow icon that I've marked as 3rd, and go up to the container directory. In our case, it is Program Files.

The parent directory of VirtualBox.exe

  1. In your case, the parent directory and the program may differ. For example, it might be BlueStacks instead of dnplayerext. If it is installed on your PC, you need to uninstall it first. If you don't know how to remove a program jump here.

  2. Although you've uninstalled it, or it is not in the list of installed programs, like our case, this directory may still exist. That means this parent directory is a waste. Delete it manually.
    Delete the parent directory

  3. Now, click the Refresh button on Windows 11 Update window and wait

  4. If everything is OK, congratulations! 👏 Otherwise, you need to find the incompatible file or program manually by following the steps in the next method. Continue.


METHOD 2: Finding the Incompatible Program

  1. Open Start Menu and type "File Explorer Options", then click on it in the search results.

  2. Go to the View tab and check the Show hidden files, folders, or drives option under the Hidden files and folders settings. Then, click Apply.
    Show hidden files, folders, or drives

  3. Windows logs the incompatible programs and files in a hidden XML file in different folders in commonly C:** drive. Thus, in order to find and see these files, we've changed the **Hidden files and folders setting.

  4. Now, open This PC via File Explorer, type *_APPRAISER_HumanReadable.xml in the search box, then Enter to start searching. It might take five to ten minutes. Wait.
    Searching for the log files

  5. Windows Search might found multiple files. It's ok. We'll examine all of them. Actually, if we'll find a problematic file or program in a log file, only removing it may fix our error, but I recommend checking all files one by one. Alternatively, after finding a problematic file or program, remove it. Then, try Windows 11 Update again by clicking the Refresh button. If the installation continues, you don't need to check other log files. You can follow this method one by one if you don't want to spend a lot of time on all log files. 😉
    The log files

  6. Right-click on the first file, then Open with > Notepad. If you have Notepad++ or VSCode, you also can open these log files via these apps. I prefer VSCode.

  7. Press the CTRL + F combination on your keyboard to open the search bar on your editor (Notepad, Notepad++ or VSCode).

  8. Type DT_ANY_FMC_BlockingApplication Value="TRUE"` and search. It means there is a problem with this file or program that the Value attribute is TRUE. Well! Where is the program or file?

  9. Scroll down a bit and try to find the LowerCaseLongPathUnexpanded property with your eyes. This property is 28 lines below the property we just found, (DT_ANY_FMC_BlockingApplication). You'll see the location of the problematic file or program in the Value attribute of this property something like that: %programfiles%\ldplayerbox\virtualbox.exe
    Finding the problematic program

  10. In my case, the problematic program was LDPlayer, as you can see above. Because there is a %programfiles% indicator at the beginning of the value, I understood that the ldplayerbox directory in the C:\Program Files directory. Moreover, I could see that it is a program.

  11. I've uninstalled it by using Add or Remove Programs tool of Windows 10.
    The uninstallation of LDPlayer

  12. Then I've checked manually whether all files of LDPlayer have been removed to make sure that everything is OK. If your problematic files in Program Files directory like my case, and if the program is not necessary, I suggest you uninstall it for the best solution. Then go to the program's directory in Program Files, check whether it has been removed completely. If not, delete it manually. If you don't know how to uninstall a program, you'll find an uninstallation guide below.
    Deleting the ldplayerbox Directory

  13. I assume you have removed the problematic programs and files. Now, return Windows 11 Update window and click Refresh. Wait a minute even if you don't see any change in the window.
    Refresh

  14. In my case, the error was fixed and I have been able to continue the installation as you can see below. If you see the same window, you can close it without waiting.
    Almost Ready!

  15. If the error persists, please make sure that you've found and removed all problematic programs in all log files that we've found by Windows Search.

  16. The installation will continue on Windows Update tool. You can see the progress by opening the update tool again.
    The installation is continueing on Windows Update

  17. You don't need to do anything else. Just wait. When Windows 11 installation is finished, you'll see a notification like that:
    Restart your PC to finish the installation

  18. Restart your PC. Then, welcome to Windows 11 😍 ✌


How to Uninstall a Program

  1. Type "Add or Remove Programs" on Start Menu. Then click on it.

  2. Type the program's name in the Search box under Apps & Features section. Then click on the program's name, and Uninstall.
    Finding and Uninstalling a Program

  3. It might ask for confirmation. Confirm the uninstallation.
    Confirm the Uninstallation

  4. Go to the program's directory in Program Files or Program Files (x86) depending on the architecture of your program.

  5. Search for the program's directory. If the directory is there, delete it.
    Deleting the ldplayerbox Directory

  6. Done 👏


Conclusion

In this tutorial, we've been able to fix the "What needs your attention" with a blank page error when upgrading our current Windows to Windows 11.

If you've encountered any kind of difficulties or errors performing the solution steps in this tutorial, or upgrading to Windows 11, feel free to ask for help by using the discussion form below or creating a new post with the #questions tag.

Don't forget I'm here for you 👍

Discussion (40)

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oniminion profile image
Jamie

Thank you for the guide, I can get pass the prompt window now, but my laptop won't update after the reboot and reported with error code 0xc1900101 0x60016. I tried re-downloading the update package, update drivers, clean registry, has more than 150GB free storage. I don't currently have an external drive to perform a clean install via bootable USB, so do you have any suggestions? Should I provide the rollback logs?

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ce7in profile image
Muhammed Cetin Author

Hi Jamie.

I'll do some research for your error before suggesting something. Then, I'll share my suggestion here. However, if the solution will be too long, I'll prepare a detailed guide and share its link here.

It will be so helpful for my research of the error if you can provide your logs.

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Sloan, the sloth mascot
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leonscorpiondude profile image
leonshepherd

hello man i have none of the above issue with win 11 update but after checking i found this can u gimme ur openion

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Sloan, the sloth mascot
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ce7in profile image
Muhammed Cetin Author • Edited

I've got your error logs @oniminion . Thanks. I've deleted the comment because the logs were too long. However, don't worry, I've saved them.

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oniminion profile image
Jamie

Hi Muhammad, no worries and thank you. I'll look forward to your feedback :)

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bu profile image
du

Thanks a lot for your post. Initially my installation stop 35% caused by vmware and virtualbox being installed. Then I followed your steps, but the installing process still stops at 35% afterward. Then I've checked the logs again and it still show the program names and locations of vmware and virtualbox at the Program files/Program files (x86) folders. However, the apps are no longer there. I've also tried doing some registry cleaner but nothing helps. Does anyone have any suggestion regarding this? Thanks a lot.

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shuban profile image
shuban

Thanks a lot i was facing the same error the issue was LDplayer i unistalled it and clicked refresh and boom it started doing fine and i am on my way to windows 11
Exaplined all details very briefly loved it

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ilyassesalama profile image
Ilyasse

I had the same issue and followed what you explained. Eventually, I found that "dnplayerext2" was causing the issue, I simply deleted this folder from program files and that fixed the issue right away. Thanks.

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ce7in profile image
Muhammed Cetin Author • Edited

I've added dnplayerext2 to the list.

Thank you for contributing to the development of the content with your feedback 💗

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myself_piro profile image
Parth Gupta • Edited

Not just a thanku! You deserve 100 times more of it! I was suffering from this problem from the time win 11 preview build released, and the problem was completely unknown to me and it was LDplayer. I didn't find any soultion on the web after 3 hours of search and then finally, I thought win 11 wasn't for me. But you were there. So keep it up and thx again. 👍!

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nephacks profile image
nephacks

My problem with this screen was VMware Workstation and the microsoft print to pdf and Windows XPS document generator, after deactivating print to pdf and xps document generator and uninstalling vmware workstation. I got past the screen

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hexlattice profile image
Cameron

Thank you for your detailed guide, Mohammed!

I'm sad to report, however, that I am still unable to upgrade to Win11 and I have no error codes to tell me why not! I searched for the "*_APPRAISER_HumanReadable.xml" files, found 8 results, opened each one in VS Code, but found NO problematic applications.

I've tried 3 different ways of installing the upgrade. I've downloaded the Windows11InstallationAssistant.exe tool from MS and tried via that application. I've downloaded the ISO and tried that. And finally, I've joined early access and tried to install from Settings>Updates. Every time (though it may behave a little differently getting there), it fails to install at 85% and usually with no error code.

Every time I've tried to install Win11, it gets done with downloading or verifying download, then downloads updates, then through 85% of installation before it just stops. No error code (except the one time it gave me the code "0xc0000409" for a timeout in the operation. I followed the guide found on MiniTool (minitool.com/news/0xc0000409.html) and ran "sfc /scannow" in CMD, but this did not fix the issue.

I've also performed a 'shotgun' deletion of all games I had installed, all screen-sharing (or similar) applications, and anything else I really didn't need. Nothing has worked to allow my computer to upgrade to Win11.

Any help would be much appreciated. I'm attaching screenshots of my installed applications in case you suspect it's one of them. Thanks in advance for any help!

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sillybunch1 profile image
Sillybunch1

I did all the steps for method two and it said i had to uninstall virtualbox and ldplayer when i already unistalled them

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sillybunch1 profile image
Sillybunch1

can you help

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ce7in profile image
Muhammed Cetin Author

I'll do, of course. I've some additional suggestions to solve this problem, and I've been working on adding them in this tutorial. Please, wait for 1 or 2 days.

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sillybunch1 profile image
Sillybunch1

ok

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sillybunch1 profile image
Sillybunch1

It didn't even work!

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mirxd profile image
Mir

Can you reinstall them after the update, i use most of them teamviewer, ldplayer and virtualbox

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ce7in profile image
Muhammed Cetin Author • Edited

This is a good question, thank you.

Yes, you can. I often use TeamViewer, too. So, I've installed it immediately on Windows 11 after updating. Now, I use it properly.

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remremx profile image
Hakan

Can you install virtualbox too?

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ce7in profile image
Muhammed Cetin Author • Edited

One more good question. I like the communities because of their this nature. If you forget something, somebody may make you awake about it. 😊

Yes, you can install and use it on Windows 11. Actually, the main reason for the compatibility error is using an old version of VirtualBox. If you install the latest version, it works.

VirtualBox is working on Windows 11

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ce7in profile image
Muhammed Cetin Author • Edited

@leonscorpiondude I've deleted your second comment because it had a big gap, but I can answer your question.

You shared only the error type, DriverWillNotMigrate, so I can't guess which device is problematic. However, I can say that one of your devices is incompatible with Windows 11 or previous Windows updates.

Yes, the device might also be incompatible with previous updates. They may have been created a month or a year ago.

However, I can easily say that if a device is incompatible with previous Windows updates, that also means it probably will incompatible with Windows 11.

Can you take a look at the following lines? There must be an indicator for the device name or model.

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carlosdanielbr profile image
Carlos Daniel

Cara, muito obrigado. Já estava enlouquecendo com esse erro. Saudações do Brasil.

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ce7in profile image
Muhammed Cetin Author

I'm glad I could help. 😊 Greetings to Brazil. 👋

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phet profile image
phet

Thank you

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hemo profile image
Omar

Thanks bro

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asen4ov profile image
asa

Unfortunely , every DT_ANY_FMC_BlockingApplication was FALSE, what can i do?

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ce7in profile image
Muhammed Cetin Author

Do you have VirtualBox, LDPlayer, BlueStacks, or some emulators like these installed on your PC?

If you don't know whether there is an emulator on your pc, search for virtualbox.exe instead of *_APPRAISER_HumanReadable.xml on the search box This PC. After finding it, you can determine the app or program containing VirtualBox thanks to the name of the parent directory. Then, uninstall the app or program and remove its installation directory in Program Files.

If the error persists, I can predict which apps or programs cause the Windows 11 Installation error if you can share the screenshot of all programs installed on your PC.

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asen4ov profile image
asa

Firstly, i want to thank you for the content and fast reply. Secondly yep, i have virtualbox which i was forgot about it, this was the problem causer.

Many thanks!

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ce7in profile image
Muhammed Cetin Author

Not at all! I'm so glad your error was resolved. ✌️ If you run into any other difficulties with Windows 11, I'm here to help. 😉

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zu profile image
zu

Thanks this helped me find the problem.

I can confirm Vmware Player can also be added to the list of programs.

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chucuong89 profile image
Chu Cuong

You've saved my life bro ^^

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ce7in profile image
Muhammed Cetin Author • Edited

That was my main goal when I was creating this tutorial. I like this comment 😊

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chucuong89 profile image
Chu Cuong

In my case, it was the PES (Pro Evolution Soccer) 2012. If anybody have PES installed, try to remove it :)

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miled profile image
Miled Sebaaly

Thanks a lot dude :) I am really happy i stucked at 35%. thoose weeks my internet is legging a lot, but hope Windows 11 Insider will be installed :) !

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kuroganexr profile image
Mohamad Azam

Instead of uninstalling, I just go anf rename the virtualbox.exe to virtualbox.exe.old and it work!

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ce7in profile image
Muhammed Cetin Author

Wow! That is a good trick, @kuroganexr . Thanks a lot. 🙏 I'll update the tutorial based on your comment after trying this method.