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Joseph Mapenzi Masole
Joseph Mapenzi Masole

Posted on • Updated on

Unable to sign in to main account after changing Windows user name

After changing my user names, my laptop is failing to sign onto my main account. What could be the possible reason?!

Oldest comments (1)

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Muhammed Cetin

First of all, I need to know what your OS is. Secondly, I need more information to be able to help you.

  1. What is the error message?
  2. Have you had a password before changing your username? Have you entered a new password when changing the username?
  3. Can you share a photo of your error screen (you can take a photo with your phone)?

To upload a photo here:

  1. Click the Upload image button under the discussion form.
  2. After uploading is done, copy the given link and paste it here.